Post on behalf of my manager JL.
I’m sure we all have our share of horror stories with telecom. Whether it’s overcharging, surprise-charges, or horrible attitude for something you’re paying for. Point however JL makes strikes me as serious due us being in a time of Artificial Intelligence replacing humans at jobs. One of the easiest jobs to replace is customer service…
It’s never the lie that bothers me but the insult to my intelligence. Wasted 1 hour and change listening to a SPRINT “supervisor” CT502747 condescending me by “educating” me the reason I am overcharged $40 this month. And refuse to transfer me to his supervisor as he is the highest official Sprint representative “someone like me (a 20 year $120 per month customer)” can speak with.
Come to find out, “Titan” as he told me his name was, employee # CT502747 is NOT a supervisor and broke his house training by
1) falsely identifying himself as a supervisor
2) refusing to have call recorded by me
3) refusing to transfer to a real supervisor
4) completely not addressing issue of the mistaken over-charge
5) completely ignoring customer loyalty
7) BEING AN UTTER MORON.
Reason this bothers me so much; I left exec-ing for major studios due being diagnosed with a serious case of hyper-tension and I don’t want to die from putting up with idiots lying to my face. But this Titan fucktard’s action is precisely on par with the type of TRUMP lies and false arguments which causes the mind to shut down. And for $40 no less.
Whatever the script psychological Think-Tanks have devised for customer-service reps this time around needs to be shoved under a microscope. With the oncoming of AI, if human customers continue apathy then indeed life-expectancy, clean drinking water nor food will be the concern but rather QUALITY of LIFE.
If you agree, please share meme. Thank you.